What are the steps that should a customer service agent take to deliver customer satisfaction?

It also covers how to prepare for receiving a customer complaint. What is customer care? Understand your customers Customer feedback and contact programs Customer loyalty schemes Use customer care to increase sales How to deal with customer complaints

First to prepare well to meet customer

To be of service provided and the goods displayed excellent

And to be honest Service Provider

 

To be quiet and a good listener to the wishes of the customer

Thank You all very much for your participation. 

steps that should a customer service agent take to deliver customer satisfaction

 

1. Encourage Face-to-Face Dealings

 

2. Respond to Messages Promptly & Keep Your Clients Informed

 

3. Be Friendly and Approachable

 

4. Have a Clearly-Defined Customer Service Policy

 

5. Attention to Detail (also known as “The Little Niceties”)

 

6. Anticipate Your Client’s Needs & Go Out Of Your Way to Help Them Out

 

7. Honor Your Promises

 

Customer service, like any aspect of business, is a practiced art that takes time and effort to master.                REGARDS!

1. The csa should listen the customer and by the right questions should give the right product or right service (offer).2. If the company don't have a something what client exactly needs the CSA should by the good arguments show that the product which he sells its already the right solution of customers needs.3. For sure there should be follow up to make a customer back to you again and appreciation like personal discounts, presents invitation. Etc

Customer satisfaction is essential to any business. If your customers are satisfied they are more likely to purchase more from you or from you more often. Here are eight key steps to help you increase customer satisfaction.

Unless you measure something you don't know if it is getting better or worse. You can't manage for improvement if you don't measure to see what is getting better and what isn't.

 

I agree with the experts answers. Thank you.

I AGREE WITH MISS YULIYA  ANSWER