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It takes just a quick glance, maybe three seconds, for someone to evaluate you when you meet for the first time. In this short time, the other person forms an opinion about you based on your appearance, your body language, your demeanor, your mannerisms, and how you are dressed. Along with these factors, a salesperson needs to be open, confident, positive, assertive, courteous and attentive to build a positive first impression.
As we all know,First Impression lasts,As a sales person,before meeting/calling a clients,you must,first ask his/her availability time,second,upon meeting him/her,greet him/her "hello,how are you"with a warm smile,third,be attentive,&find out what type of customer he/she is by building a rapport to your customer&know what he/she needs&perspective,then,make sure that you know very well the products you are offering to him/her;its usage,advantages,benefits he/she can get in taking this products and last make a good closure by giving him/her an assurance by updating him/her and dont give false hope on your clients.
According to my professional experience in the field of customer relations I feel that a sales man should not show a keen interest to win a customer or to make a sale but to win the trust by giving best advise to the client even if you have to recomend a competitor for something. For example I dealed a customer with the same situation I was unable to meet his the exact need after a strugglr and than I recomended him to a campetitor for the product, although I was unable to make a sale a that time but I win his trust and now he is a good friend as well as my customer.Deliver the best you can.
To leave a positive impression on the client, the sales person should be very professional, polite, customer friendly and above all thoroughly knowledgeable on the product. S/he should have good communication skills, active listening and should be able to answer as per client's requirement. Last but not the least, s/he should not be pushy to get the closure of the deal immediately.
A simple Hello, a handshake and a smile is usually the best and simple thing to do if you want to leave a positive impression. Being attentive to the client and responding to the questions asked helps as well.
The first major step in making a good impression is to speak confidently about what you know, and speak even more confidently about the things that you are looking forward to learning. Good first impressions with confidence and professionalism sets the tone for what you represent as you make contacts and build relationships. Especially in sales, answering questions and solving problems promptly with a friendly disposition, conversing using the customer's name during the dialogue, smiling and showing interest in the person creates an impression of warmth, concern and trust. Lastly, make sure before visiting your client, it’s very important that you do your homework. Learn about people through Internet searches, news articles, social media etc. so that you can impress them with something you have learned about them, especially something you might have in common or something that is genuinely interesting about that person.
To leave a lasting impression one should be pleasant, have good listening skills, understand thee needs of the client and place ones products accordingly. Body language, eye-contact, grooming also add to one's impression. Most importantly having thorough product knowledge is an edge
self confidence and potentials trust
1) A very nice greeting.
2) A nice smiling face.
3) A very good eloquence.
4) Explain what they want to know.
5) Show you are ready to serve.
