What is an Interactive Voice Response (IVR) system?

It is an automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. The caller responds by pressing digits on the telephone or speaking words or short phrases. Applications include bank-by-phone, flight-scheduling information and automated order entry and tracking.

An IVR system is an automated solution that replaces the human operator (fully or partially) in contact centre functions. It is used either to provide information or perform services or both.

By calling the designated number, the customer, instead of being answered directly by a human operator, will be answered by a recorded voice that will provide appropriate information, and will guide the customer through the available options to obtain the needed information and/or perform the required service. The system is “interactive” in that the customer will be requested to enter at each level a number corresponding to the required option, and the system will respond appropriately and play the voice messages related to the option that the user selects.

The IVR system is usually connected to other systems within the organisation to retrieve data and/or to fulfil the services that the customer requests.

In many cases, the IVR system includes an option that leads the customer to a human operator if the customer is unable to find the needed info or service within the IVR options.

1. Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. Example: When you call at Telecom Customer Service, you are given option to press key0-9 with alternate option to narrow down the scope and match with the skills and specialty of telecom workforce to meet the customer needs. Now a days this technology is being advanced to VRS - Voice Recognition System where key pressing is replaced with voice directs

Agree with answers, also  Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.

High voltage & low voltage wiring, Residential, commercial building wiring.

 Cabling for telephone and internet (patching, intercom connection, pulling cable from

telephone room to end point, floor box shifting & installing)

 Configuring of existing and newly installed CCTV systems.

 Managing CCTV through Android/Apple/Windows mobile applications.

 Installation testing, commissioning and maintenance of CCTV, microphone, solar panels

including invertor, DB, MDB, SMDB, MCC panels, DG set.

 Arranging materials, spares for the site operation.

 TV/AV and projector installation with HDMI/VGA cables with powered table top

(active/passive) and sound system installation

 A/C servicing and ducting HVAC