For example: A company may have a Facebook page with a good number of followers, They can hire 4 or 5 customer service as a page administrators to answer all the questions users may apply.
Take Vodafone Egypt page' as an example.
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Mohamad Gomaa , MEA & APAC Sales & Account Manager , Inspire Innovations
The core of social media's influence for the customer service that you can reach all kinds of customers without any efforts from both sides (Company-Customers), in addition to that they will have answers from you for each and every inquiry the ask about.
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Syed Waqas Saghir , Independent Digital Marketing Consultant , Brainy Bulls
I believe a great question in Service Delivery Customer Service aspect. Kindly have a look at some of the points of how Companies can use Social Media for best Customer Service Delivery.
It Includes:
Build relationships with geeks
Help build and promote open source culture.
To be a learning company
To be available.
To thank our customers and others.
To grow shareholder value.
Syed Waqas Saghir
Internet Marketing Expert, SEO Consultant, Social Media Evangelist.
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Abiodun Ibitayo , Team Lead Talent Acquisition , Gratitude India
They can create a link whereby customers can make enquiry, perform self services, do their online transactions and lodge complains without going into the banking halls on twitter handle, facebook, linkedin, hi5, bayt etc.
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Ali Al-Kathiri , Sales manager , Obeikan Commercial Printing
Creating an accounts for the customer services department in the most popular social networks sites (Facebook, Twitter….)becomes one of the most important and easier tool to communicate your customers , answer his questions, know his feedback and the level of his satisfaction and also it is considered a simple and fast way to send your update and news to very big range of people.
The secret to successfully engaging customers through social media is to post content that is interesting and relevant to them, such as articles, videos, info graphics, Q&As or the latest industry news.
another secret to successful communication on social media involves considering the timing of your messages to ensure the largest amount of people will see them.