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* Welcoming the customer.
* Taking into account the psychological aspect to it.
* Listening to the customer and understand what he wants.
* Give the client accurate and sufficient information.
* Assist the client to achieve what he wants.
* Provide alternatives in the event it can not be the first to respond to his request.
* To convince the customer to the product or service is appropriate to his need.
* Employee always the same place the client mode, to estimate the position and a sense of what feels.
* Care to achieve customer satisfaction.
* Follow-up to the client's request until it ends.
