The guests are complaining about the guests of other nationalities. Which steps GRO (guest service) should follow?

Problem Solving Hotels Front Office Guest Service Hospitality

Question ajoutée par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date de publication: 2015/06/05

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par Minda Llorando , Cashier , KFC

to talk formally and tell them if we can be calm and talk in a good way advice them to understand first what is the problem if we can solve it let them sit and be calm offer them some drinks and let them talk nicely.

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The guests are complaining about the guests of other nationalities. Which steps GRO (guest service) should follow?

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