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Q.How will most upset customers react if you offer a sincere apology?

A.They will calm down.Most customers want you to acknowledge that they've been disappointed and want you to express some regret.

Customer Interactions Customer Satisfaction Customer Service
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Question ajoutée par DAVID MBOYA
Date de publication: 2015/06/09
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abdallah amro
par abdallah amro , National body shop and accessories manager , United Motors Company

If you apology does not include a solution they will be upset 

Ibrahim Hussein Mayaleh
par Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

It depends on the reason behind their upset. Some are expecting some kind of compensation, a sincere apology is then not enough

د Waleed
par د Waleed , Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center , Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation

It depends on the customer and the main problem. Some customers accept your apology, and others may try to take advantage of this and want to escalate the issue !

Utilisateur supprimé
par Utilisateur supprimé

  1. When sincere apology is made to an customer, most of them will appreciate and ask us to not make a mistake again.

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