Bayt.com

Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

Q.How will most upset customers react if you offer a sincere apology?

A.They will calm down.Most customers want you to acknowledge that they've been disappointed and want you to express some regret.

Customer Interactions Customer Satisfaction Customer Service
user-image
Question added by DAVID MBOYA
Date Posted: 2015/06/09
Upvote (2) Views (2) Followers (5) Answers (4) Report Question
Write an Answer
Register now or log in to answer.
abdallah amro
by abdallah amro , National body shop and accessories manager , United Motors Company

If you apology does not include a solution they will be upset 

Ibrahim Hussein Mayaleh
by Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

It depends on the reason behind their upset. Some are expecting some kind of compensation, a sincere apology is then not enough

د Waleed
by د Waleed , Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center , Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation

It depends on the customer and the main problem. Some customers accept your apology, and others may try to take advantage of this and want to escalate the issue !

Deleted user
by Deleted user

  1. When sincere apology is made to an customer, most of them will appreciate and ask us to not make a mistake again.

Write Your Answer
More Questions Like This