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The employee-customer-profit-chain model suggests that:?

        A)    satisfied clients lead to lower turnover.        B)    organizational practices lead to lower turnover.        C)    higher profit leads to hiring happier employees.        D)    higher profits lead to organizational practices.

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Question ajoutée par Vinod Jetley , Assistant General Manager , State Bank of India
Date de publication: 2015/06/20
Heavenly J John
par Heavenly J John , National Head - Aftersales for Ford , Saud Bahwan Group

Any Model brought in should be aimed at "Employee Satisfaction". This alone will result in satisfied customers who would be bringing in higher sales, thereby revenue, turnover etc.,

Therefore, I don't think all the suggestions are appropriate that are not connected to higher Employee Satisfaction.

Elke Woofter
par Elke Woofter , Project Assistant , American Technical Associates

 Not so sure if option B)    organizational practices lead to lower turnover. ... thought it is the individual employee which makes the difference 

Kishor Vadher
par Kishor Vadher , Sales Manager , Hausstrom ltd. Lagos

Agree wit all expert i.e. B organisational practices lead to................

Utilisateur supprimé
par Utilisateur supprimé

Also answer B ......................

Khaled Belgacem
par Khaled Belgacem , Teacher of English , Pioneer High School Gafsa

Option B seems the most reasonable answer

Vinod Jetley
par Vinod Jetley , Assistant General Manager , State Bank of India

B)    organizational practices lead to lower turnover.      

Sashikanta Mohapatra
par Sashikanta Mohapatra , Manager - Business Development/Sales Process Deployment , Vodafone Spacetel Limited

2nd option......Option C) Organizational practices lead to lower turnover

Utilisateur supprimé
par Utilisateur supprimé

(B)   ?????????????????????????????????????????????)      

 

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