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1- Define the Problem with facts & data (don't base your definition on assumptions)
2- Containement -Anything you can temporarly do to protect the customer and contain the problem
3- Define the root cause/causes of the problem
4- Define/implement solutions
5- Control & check to ensure solution is working & prevent reoccurence of the problem
6- Communicate results & decisions to those impacted by the problem and or change
1- Super position is the best stratigy to solve the problem
2- rout cause analyses
Hi, I am master trainer for8D problem solving methodology. I would reccomend to use an8D approach.
1. Form a team
2. Analyze and confirm the problem
3. Set containment action and do risk assessment
4. Rootcouse finding (some tools can help to dig down and narrowing down potential causes)
5. Select Corrective action(s)
6. Implement and monitor Corrective action(s)
7. Set and implement Preventive action(s)
8. .... last, don't forget, congratulate your team :-)
have a nice day
Agree with aya ahmed
Fist study the symptoms to work on solving the current challenge or obstacle , Then go deep to find the reasons & work on it to prevent any negative external affects & third of all go even deeper & this is very important to work on solving the roots of the Problems to make sure this obstacle will not exist again .