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I do agree with the answer been added by EXPERTS........Thanks.
Your question is very broad as it depends on the situation and more importantly with whom you are having the conversation an what is your dynamics with the person.
You can be having a chat with your boss, who can be very informal with you, in a work setting but it would be best if you maintained some amount of formality as its at work. The best way is to take the lead from the other person and let them set the tone for the interaction and follow your own judgement for the situation.
That depends on the environment and the type of your counterpart. Start with formal and then slightly use informality if your counterpart appreciates that.
What does it take to build, maintain, improve, and, if need be, repair face-to-face relationships? I would like to discuss nine different elements, which are all closely interrelated yet distinct in important ways. These elements reflect motives and values, perceptual skills, and behavioral skills:
Dear Nisreen
Thanks for your question which looks simple but has many sides and aspects to look at. Face to Face approach (F2FA) can have a number of forms; it could be between a lover and his estranged girl friend whom he wants to win over yet again; it could be between a mother who has problems breastfeeding her baby and a paediatrician, between a family planning worker and a husband who doesn't believe in planned parenthood; between and a physician and a cancer patient..........the commonest factor being that two individuals, with diverse opinions and different levels of knowledge. We usually apply the term interpersonal communication (IPC) in this context.
IPC involves three stages; the first is building a rapport, the second is developing understanding and the third and the last stage is influencing. Placed in a circle, this is called the RUI wheel and all three slices of the circle/wheel are interrelated. You can only develop a rapport if you know fully about the other, her likes, dislikes, hangups......only rapport building can lead to understanding each other.....and understanding leads to "influencing" the other! Try this approach.it works in all situations:)-. Right from winning over an estranged girlfriend to convincing a mother to breastfeed her child exclusively during the first six months.......:)-. Stay blessed!