Bayt.com

Communiquez avec les autres et partagez vos connaissances professionnelles

Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.

Suivre

Why can't a Customer Service Relations personnel provide exact answer to most questions of customers?

Service Continuity Customer Service Customer Focus Sales
user-image
Question ajoutée par Margaret Tadeja-Cruz , Programs Manager
Date de publication: 2015/06/29
Apprécier (0) Vues (13) Suiveurs (4) Réponses (4) Report Question
Ajoutez Une Réponse
Inscrivez-vous ou connectez-vous pour répondre.
GP Sacramento
par GP Sacramento , COINS-ERP Heldesk Admin/Document Control , Khansaheb Civil Engineering

CSR personnel follow scripts. Good CSR personnel should be able to answer questions since it is in the script. However some just pair the answer from the script with the wrong question.

Olagoke Akande
par Olagoke Akande , HR/RID Officer , Oyo State Agricultural Development Programme

Human beings most times are insatiable which makes it difficult to satisfy them

Mohammad Albuzaid
par Mohammad Albuzaid , Creating Opportunities , Confidential

Poor Training sets behind this actually.

AJIT SASIDHARAN
par AJIT SASIDHARAN , Manager , Motilal Oswal Asset Management Company Ltd

lack of training and knowledge to the executives.

Ecrivez Votre Réponse
More Questions Like This