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What is the best action a customer service agent should take if a customer slaps him?

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Question ajoutée par Dauda Opeyemi , Entry level Executive Marketing , industrial and General Insurance plc (IGI)
Date de publication: 2015/07/03
Varzil Babu Manda
par Varzil Babu Manda , Al Balagh Trading & Contracting , Al Balagh Trading & Cont. WLL

It depends on the situation, slapping is an extreme action by the any customer.  If all the customers are been excused then the service agent job is the worst and hardest job in the world. However, there should be proper support from management in such cases as well.

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