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IT Infrastucture managment software and Business management softwares will vary depends upon the requirement. If buisness managment software have all modules of IT Infrastucture then it will be helpful to improve.
it's regarding to organization size, but i's necessary to improve IT management also to control and mange how the IT is work and mange the requests and incident or problems that facing users or systems, also to coordinate with users and IT technician, So it's neccessary also regarding to ITIL and problem management
It is not very clear that what do you meant by business management software!!! Do you mean an ERP? CRM? PLM? May be these softwares enables more business productivity, not used for IT management. IT becomes and an integral part of these softwares, becuase it is IT that Sets up, administer, maintian these softwares. These softwares runs on different pllatforms and infrastructure. IT Management software is used to manage thee platforms and infrastructure. May be we can manage IT in an AD Hoc way without IT Managment softwares as well, but effort spent will be very high. In some scenarios, IT management softwares becomes very essential. For E.g A network management software gives you complete picture of the your network. A System managemtn software gives you complete gives picture of your servvers and other systems.