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When escalating on a particular issue, when was the right time to make a follow up?

Real time Control Start up Environments Cycle Time Reduction Real Time Escalation Management
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Question added by James Alaba , Assitance Branch Manager , A&M Pty Ltd Johannesburg, SA
Date Posted: 2015/07/08
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Raveesh Vij
by Raveesh Vij , Deputy Manager - Operations , IBM India Pvt. Ltd.

Depends on the criticality of the issue. In case its highly urgent issue, then you should followup in next1 hr. otherwise, wait for atleast3-4 hrs. before you followup on that issue.

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