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Show your customers you care :
Thank you
just love your work , you will be the best
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1) Remember Your Customer's Name: Everyone within your company who regularly interacts with customers must remember their names whether it is in person or over the phone. This small gesture tells your customers you value them.
2) Remember Your Customer's Preferences: Does Mr. Smith walk into your diner every day at noon to order a turkey club sandwich with no mayo and a cup of decaf? Then when Mr. Smith walks into your diner, put a cup on the counter and start filling it with decaf so he can enjoy it while you prepare his sandwich. Saying "No mayo; just the way you like it" when you put the plate in front of him, lets him know you remember. If your customer has a special way they order or if they consistently order the same items, remember what they like and how they like it.
3) Invite Them to Enjoy Special Customer Events: Show your most valued customers you appreciate their business by inviting them to special events. Perhaps you can give them a special offer on items they regularly purchase or access to an after-hours sale available to a chosen few.
4) Take a Personal Interest: This one doesn't mean prying into their private life or being nosy. It means showing a genuine interest in what is going on in their lives. Send a card on birthdays. If they mention a major life event such as a child's graduation or a special anniversary trip, ask them about it next time you speak.
5) Support Their Business: If you have a customer who is also a business owner, refer some customers their way when you can. Chances are they'll share some leads with you, too.
6) Solve Their Problems: Understand your customer's needs, and go out of your way to solve them. If there is a problem, don't ignore it or sweep it under the rug. Respect your customer by acknowledging the problem, apologizing for it, fix it immediately, and take steps to make sure it does not happen again.
7) Keep Your Promises: Say what you mean, and mean what you say. Deliver on the promises you make to your customers.
8) Remember the "Magic Words" Your Mom Taught You: Saying "please" and "thank you" still work. It is a small gesture, but it goes a long way. Bonus Tip: Include your customer's name when you thank them believe me it will make them smile.
9) Give Back: Does your customer have a favorite charity or cause? Show your support by participating in a fundraiser by hosting the event, donating a door prize or silent auction item, buying a table as a reward for your top employees, or promoting the event to your other customers.
10) Ask For Their Feedback: Your customers are ready to give you their feedback, suggestions, and ideas. All you need to do it ask. For example, are you thinking of adding a new product? Give a sample to your best customers. Ask them to try it out, and give your their feedback. They may just save you from sinking money into inventory that won't sell.
Customer care is a crucial element of business success. Every contact your customers have with your business is an opportunity for you to improve your reputation with them and increase the likelihood of further sales.
From your telephone manner to the efficiency of your order-fulfillment systems, almost every aspect of your business affects the way your customers view your business.
It's important that you draw up a plan about how customer information is to be gathered and used in your business. Establish a customer-care policy. You can also provide key customers with loyalty cards that entitle them to a discount on all their purchases.
Here are ten things customers need:
They need to feel welcome (respect, understanding)
They need to feel comfortable (understanding)
They need to be understood (understanding)
They need assistance (understanding)
They need to feel important (respect)
They need to be recognised (respect)
They need to be treated with respect (respect)
They need to be listened to (understanding)
They need prompt service (respect)
They need to trust you (trust)
Ask your customer what his needs are... when he needs it ... if he is on a budget... evaluate his needs give him choices.... advice...
Always make sure that it is the customers decision what he/she is purchasing
make the customer believe that he got the best deal on quality , lead time and price of the product
keep your lead times as realistic you can and confirm delivery dates.
To show your care all what u need to do is to give him quality product and services. Rest all falls under CRM where you store key data of your customer and at social level you send him offers, greetings, wishes etc.....
by support him
and follow him
try to invite him to lunch with u
I agree with Mr. Vinod Jetley good answer. Thank you.