What are the top 6 factors for utility organization's performance assessment?

In my opinion, the following KPIs need to be considered for a Utility Organization's Performance Assessment:1. Customer Service2. Customer Feedback3. Profitability4. Employee Satisfaction5. Rate of Automation6. Quality and Speed of Service

1. 1. Based on dialog appraisal technique, the SMART OBJECTIVES should  be reviewed  (frankness and transparency)   between the manager and his direct heads
   2.  define clearly the area of strength, weakness and development 
   3. very much appreciate the extra achievement. New ideas, innovations 
   4. the ability of both punishments and awards, promotion and appreciation
   5. Ends up with setting new year targets for both side agreement.

First, the simple arrangement method:

Second: the double comparison method:

Third: The gradation method: According to this method, employees are classified, and each classification represents a certain degree of performance, and there may be three classifications:

Fourth: Gradient Gradient Method:

Fifth: Weighted Lists Method:

Sixth: The method of compulsory selection:

1. Leadership
2. Motivation & inspiration 
3. Knoweldge & skills 
4. System avaliblity 
5. Incentive ystem 
6. Organzation enviroenmet  

1.job completion perfection of each incumbant.2. confidentiality on job profile allocation dexcription performance analysis with expected turn out finished turn out and excess short in target.3. honesty and discipline in undertaking the assignment and execution with specific talent skill knowledge capacity  etc..4.interpersonal relationship.5.managerial skill in obtaining key requirements to finish the job. 6. overall co operation and co ordination with superior subordinate services on the entire work project.

Dear Ahmad,

Thank you for interactive and answer; It will be more interest if demonstrate in real state practice. the KPI's in figures will support the answer and help the viewers to share their points of view. Thanks in advance to transform perspectives to KPIs.

1. Qualifications of the staff

2. experience of the staff on the job

3. inter personal relationship

4. Honesty

5. productivity

6. profitability