The guest complaining about anything from the moment of his arrival. Even he is not willing to listen explanation why the system of meals like that.?

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The guest complained to guest relation: he had booked front see view room but up...
Posted by:
Yuliya Lukoshyna
06-April-2015

How to understand that target of the guest is not getting something extra charged for free?

Hotels Front Office Guest Service Hospitality

Question ajoutée par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date de publication: 2015/07/20

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Gideon Teibowei

par Gideon Teibowei , CCTV Monitor staff , Sterling Bank Plc

It's by been patient and calm and diplomatic with the guess and make him/her happy.

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