The guest complaining about anything from the moment of his arrival. Even he is not willing to listen explanation why the system of meals like that.?

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How to understand that target of the guest is not getting something extra charged for free?

Question ajoutée par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date de publication: 2015/07/20

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par Gideon Teibowei , CCTV Monitor staff , Sterling Bank Plc

It's by been patient and calm and diplomatic with the guess and make him/her happy.

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