What is the major duty of a customer service in an organization?

The work of a customer service person in an organization is to properly associate with the customers, a customer service representative has to have people skills as one of his/her most important skill-set. The other skills customer service representative should have are: patience, but never condescending; and will do everything he or she can to help a person, but at the same time not be overcome by desperation.

The major duty will be to make sure each customer is handled properly and the customer should be given the highest priority within the company limitations.