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How to deal with the irate or angry custmer?

Customer Interactions Marketing Switchboard Operator Customer Satisfaction Customer Service
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Question added by ashraf haridi , TELE OPERATOR , OBEROI HOTELS
Date Posted: 2015/08/09
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MarySophia Muhami
by MarySophia Muhami , secretary cum receptionist , Cardinal Otunga Nairobi Trust

first listen to why he is irriate and apologies to him/her and give a solution to his complain in the best way possible

 

SATHEESH MANI
by SATHEESH MANI , customer service executive , Universal Hospital

Find out the reason behind the customers irritation or anger and come up with a satisfactory solution within a short period of time

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