How to deal with the irate or angry custmer?

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Next Question:
What are the tricks and techniques to deal with angry customers?
Posted by:
safeer andarath
05-February-2014

Customer Interactions Marketing Switchboard Operator Customer Satisfaction Customer Service

Question ajoutée par ashraf haridi , TELE OPERATOR , OBEROI HOTELS
Date de publication: 2015/08/09

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MarySophia Muhami

par MarySophia Muhami , secretary cum receptionist , Cardinal Otunga Nairobi Trust

first listen to why he is irriate and apologies to him/her and give a solution to his complain in the best way possible

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par SATHEESH MANI , customer service executive , Universal Hospital

Find out the reason behind the customers irritation or anger and come up with a satisfactory solution within a short period of time

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