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1. Guest satisfaction by the service of Guest relation officer (by the nice communication skills make the guest after check out to write positive feedback about the good quality of service provided by Guest relation officer during his stay).
2. Guest satisfaction by the services and facilities of hotel (make the guest to write positive feedback about the quality of hotel. But even if the quality of hotel is not perfect by arguments of GRO make him to be satisfied and happy upon check out)
The main goal is to serve the guests complete satisfaction for all services provided by the hotel guests
