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What is customer service and what describes a person as the best customer service executive ?

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Question ajoutée par Utilisateur supprimé
Date de publication: 2015/08/19
imadoddin mohammed
par imadoddin mohammed , retail store manager , Adityabirla Group

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.Customer service is meeting the needs and desires of any customer. 

Titilope Morounkeji
par Titilope Morounkeji , Warranty Manager , Coscharis Motors Limited

Problem solving skills, Promptness, effective listening, consistency etc

Renato Palattao
par Renato Palattao , IT Client Support Specialist , Gulf Business Machines / Client: Kahramaa

In order to become an customer service executive, you should treat yourself as customer and the customer you are interacting treat her/him like your boss that needs your service satisfaction.

Hafsa Burhan
par Hafsa Burhan , ASSISTANT INTERNAL AUDITOR , VIGOR TURKY GROUP COMPANY

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.Customer service is meeting the needs and desires of any customer. 

  • Superior communication skills. If you aren’t a good communicator, then customer service may not be the field for you.  Customer service jobs require that you deal heavily with the public. Do you know how to handle the many problems that come with customers? Communication skills are essential to get a good customer service job.
  • Self control.  You are sure to come across customers who will be difficult to deal with. For this reason, you must have self control. You must be able to handle both the easy and hard times that comes with serving the public.
  • A good work ethic. As with any job, you need to have a good work ethic. You must be willing to put the needed work in to provide exceptional customer service.
  • Patience. It is important to have patience for those customers that no one really wants to deal with. The more patient you are, the better off you will be when working in customer service.The ability to be relatable. Customers want to feel li

Nosheen Faiz
par Nosheen Faiz , Assistant Manager HR , Trisoft Technology, PITCO

Customer Service is basically satisfying a customer. You don't necessarily resolve their issue, rather you communicate it to them first whether the issue is from your side or their side. The hard part is to convince them if the issue is at their part and if that is realized, that is the real service. Best CSE can be categorized as per the number of complaints they've dealt and customers satisfied.  

Utilisateur supprimé
par Utilisateur supprimé

Customer service is all about providing right solution to the customers problem at the quickest possible without any expectations.

Ryan Maniwang
par Ryan Maniwang , senior supervisor , jazirat smaa fashion Ltd.

have excellent greating,with natural smile and entertain like our close friends.have a product knowledge of promotions offers.

Quintin Jr Manzinares
par Quintin Jr Manzinares , Senior Manager, Health and Safety , Subic Bay Marine Exploratorium, Inc.

Customer Service is giving100% customer satisfaction.

Utilisateur supprimé
par Utilisateur supprimé

Customer service is being able to satisfy both the customers' needs in a profitable manner to the business. This entails making sure that a customer gets exactly value for their money, listening to their concerns if any, resolving problems arising from a product and/ or service and ensuring after sales service is done to make sure that the business fosters loyalty from existing and aspiring customers.

 

The best Customer Service Executive is one that is able to perform under the harshest of conditions just so a customer can be satisfied.

- One that can empathize and use emotional intelligence to anticipate the needs of a customer sometimes before they even ask for something.

- One that can relay back information for more Research and Development on existing and upcoming products or services.

- One that ensures both their interests and that of the business are well catered for without conflict thus making sure the business stays a going concern.

- One that management counts on and sometimes delegates to.

- One that customers are always happy to see.

- One that every colleague would love to work with and can also count on.

shoaib nasir
par shoaib nasir , System / Networ Administrator , Govt sector

Customer service is all about providing right solution to the customers

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