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HOW DO ONE HANDLE DIFFICULT CUSTOMER?

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Question ajoutée par AYOBAMI ADERINLEWO , Internal Audit/Controls , Boluwaduro Microfinance Bank Ltd
Date de publication: 2015/08/24
MUHAMMAD IMRAN SIDDIQUI
par MUHAMMAD IMRAN SIDDIQUI , CHIEF MANUFACTURING OFFICER / PROJECTS / NEW VENTURES , TOP STEEL INDUSTRY

DIFFICULT CUSTOMER IS LIKE A PAMPERED CHILD. FIRST OF ALL YOU SHOULD IDENTIFY HIS CRITICAL FACTOR OF BEING DIFFICULT. IF U KEEP HAVING A COMPLAIN REGARDING PRODUCT OR SERVICES THEN YOU SHOULD HAVE A SERIOUS ISSUES. COMMUNICATION WITH THEM IS MOST IMPORTANT AND WITH THIS YOU KEEP PULLING THEM TOWARDS THE SOFTER LINE BY GIVING SEVERAL ASSURANCES

Veronika Ribey
par Veronika Ribey , ESL (English as a Second Language) , Immigration Services

the correct way to ask this question is, "How does one handle difficult customers?"

Howell Macalinga
par Howell Macalinga , CSR1 , Teletech Customer Care

You can handle a difficult customer if you let them vent first. Hear them out, analyze the problem and gave the best solution to help and resolve their issues. 

Mahmoud El Shorafa
par Mahmoud El Shorafa , sales manager , El-shorafa kids

by helping the customer to get what he want in an effective way without any problems

 

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