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What GSA (guest relation) should do if Front office manager (her manager) asked to not mention in daily reports mistakes of Front Office?

Guest complains about check in...

But the manager of Guest relation is front office manager.

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Question ajoutée par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date de publication: 2015/08/31
ziead EL kholy
par ziead EL kholy , Guest Service Executive , sindbad club

in polite why she must explain how it positive to show the mistakes as to avoid it in future.

also its one of her job duties to mention all the good and nigative comments .

john paul arnaiz
par john paul arnaiz , General Manager , Mines view Park Hotel

 for me its very important to write down usual mistakes for as long as its well guided for the betterment of the front office, common mistakes happen and should be reported accordingly.

Teerapat Kantasri
par Teerapat Kantasri , pastry chef , Greenrepublic

this is my job I can't do as the manager asked we follow as we are on duty.

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