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How can we improve our effective communication and listening skills?

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Question ajoutée par Zayed Ali , Sales Executive , A.R. Estate
Date de publication: 2015/09/09
Julia Madamba
par Julia Madamba , Customer Service Assistant , Group 4 Falck Services

• Product Knowledge • Strategic Prospecting Skills • Active Listening • Communication Skills- listening, speaking and writing. • Teamwork • Analytical and problem solving skills • Strong work values

RAMULAH NAKAMANYA
par RAMULAH NAKAMANYA , Human Resource Information System Officer , UGAFODE Microfinance Limited

Active listening, taking notes and having an open mind can help improve the skills

hamadziripi mpofu
par hamadziripi mpofu , Sales Consultant , Toyota Zimbabwe

there is need for on eto pay absolute attention, enhance communications skills, tools and media

Nasir Hussain
par Nasir Hussain , Sales And Marketing Manager , Pakistan Pharmaceutical Products Pvt. Ltd.

Listening is the ability to accurately receive and interpret messages in the communication process.

 

Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated.

 

If there is one communication skill you should aim to master then listening is it.

 

Here are some essential tips for learning to to communicate more effectively.

1.      Listen, Really Listen

2.      Pay Attention

3.      Put Away the Distractions

4.      Wait and Watch for Non-Verbal Communication

5.      Ask Questions and Repeat the Other Person

6.      Listen for Ideas – Not Just Words

7.      Be Brief Yet Specific

8.      Up Your Empathy

9.      Respond Appropriately

10.  Defer Judgment

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