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Monitoring operations are crucial to define the peak performance and targets. In an On premises or commercial laundry, a series of Key performance indicators can help you assess the operation and set goals for efficiency improvement. What would be those KPI's in your opinion?
The indicators that must be taken into account in the laundry are to follow the right approach in terms of programs and work plans, and to follow up the quality of production to find out the deficiencies that need to be developed and trained.
Laundry Production (Washer, Dryer, Flatwork Ironer, Dry Cleaning) and Chemical Expenses, Manning Productivity
Mystery Shopper Audit Scores, P&L account, GOP
use of common sense to possitve thinking which involves; concentration
Handling
Usage
· Developing laundry operational procedures & manual.
-good behave can increase our business.
-book keeping record.
-mention R # on clothes.
- delivery on time..
-feed back customer.
-Excellency in washing. .
- Quality
- On time respond
-Customer complaints and feedback
-Efficiency per persona per shift per resources
-Improvement oppurtunity
I would suggest the following as performance indicators for laundry:
-Delivery time
-Customer complaints and feedback
-Number pieces washing per shift, day, week, and month &
-Comparison between previous month and current month
1) Delivery.
2) customer complains
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