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don't care about him and didn't respected
miss after sales service
not communicate with him from time to time
There are a number of reasons that customers dissatisfaction.
The following list suggests some solutions to a number of common complaints that leads to customer dissatisfaction.
- Faulty product
- Incorrect descriptions of the product
- Poor client service
- Slow delivery
- Poor response to information request
- Lack of communication
- Rude or Uninformed staff
- Needs not accurately defined
- Promises not carried out
- Repeated complaints from the same client
poor product _ delivery coming later _ promises not carried out and customer see same product in other shop less price than your price
Poor Customer Service & Low Quality Products.
The reasons are many, but few are:
1) Poor customer relation
2) Dishonest attitude.
3) Inability to meet the customer's demand always
4) Bad behavior: Even if you are the best in town will pull you down.
5) unresolved issues
etc
misunderstanding between customer and service provider.
Not to justify Customers way of thinking.
the reasons customers are dissatisfied, giving high hopes and failing to meet them, failure to understanding the customer's culture, needs, expectations...
quality is secondary, people go for friendly services, understanding providers, and people who never exalt themselves beyond what they can porovide
The points you have mentioned are causes leading to customer dissatisfaction.
However from my experience the biggest REASON for customer dissatisfaction leading to churn is the absence of dialogue between the customer and the organization.
Most of the organizations look at the operations of 'Customer Service' from their own point of view, with an attempt to optimize (and in many instances to minimize) costs, resources and effort. They go all out to digitize it and bring in a lot of automation to the system, including standardization of the processes. They rarely look at it from the consumer's point of view.
This usually leaves the 'customer' unable to connect with somebody in the organization who can understand her 'problem' and provide a reasonable solution. Organizations try to predict and narrow down the type of complaints they expect their customers to have, and then come up with response templates. This happens on IVR systems and online complaint modules. Emails also elicit stock responses. So by the time an irate customer manages (IF) to get thru to someone in the organization who can actually understand and resolve her problem it would have taken her over a dozen phone calls and several emails over a long period of time. And after this even if the issue is resolved, the customer is left with a very negative impression of the organization.
In recent times 'Social Media' is a very powerful tool to elicit quick response from organizations to address your issues as a consumer. They are hyper sensitive to any criticism on Social Media.
