Customer Relationship Management is?

An integrated implementation system

Aspects of interaction that a company has with its Customers.

 

 

 

 

A mass marketing customer loyalty program

Customer relationship management is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. CRM systems are designed to compile information on customers across different channels -- or points of contact between the customer and the company -- which could include the company's website, telephone, live chat, direct mail, marketing materials and social media. CRM systems can also give customer-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns.

A mass marketing customer loyalty program. The program will boost the trust of customers in organization goals

Identify customer need and satisfy them

A mass marketing customer loyalty program. 

• It is a tool to create promoters for the brand  through customer delight. 
• It is judged through the Net promoter survey mechanism of customer survey. 
• The nps survey should have a positive figure. 
• If CMR also provides support for customers owning  even out of warranty products the NPS score would rise. 

team selling in a top to top market

Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving

Customer Relationship Management is designed to maintain good relantionship between you and customer by championing and delivering excellent good services which can offer customer service satisfactions.