Communiquez avec les autres et partagez vos connaissances professionnelles

Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.

Suivre

Within the context of Customer Service, which is more important; Customer Satisfaction or Job Satisfaction?

user-image
Question ajoutée par Bamidele Esau , MANAGER, ADMINISTRATION AND FINANCE , REWARDS TRAVELS AND TOURS LIMITED
Date de publication: 2015/09/22
Ibrahim Hussein Mayaleh
par Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

One of the most important objectives is Customer Satisfaction

Utilisateur supprimé
par Utilisateur supprimé

While customer satisfaction is of utmost importance it is directly related to Job satisfactions. Unless the employee is satisfied with the employment terms he/she isn't going to deliver exceptional customer service, and hence no customer satisfaction.

Onismo Nyatondo
par Onismo Nyatondo , IT Support Person , Catchessict

Both are necessary . But customer satisfaction is more important in that it helps to retain customers and shape positive image of an organization with a ripple effect of growing a customer base . This might then lead to job satisfaction through better remuneration and other benefits.

Ahmad Ali Beck
par Ahmad Ali Beck , Automation & Control Specialist , WODFA Industrial Co.

That depends on the gap between customer satisfaction and job satisfaction.

 

The priority is customer satisfaction, but when customer requests extra works to be satisfied, the service representative should be clever for small gaps, but for large gaps the service representative should back to his management, because big gaps indicate a misunderstanding between company services and customer inquiry. 

Muttahir Pasha
par Muttahir Pasha , Automotive Auditor , MSX International

In the context of Customer service, Customer satisfaction and job satisfaction are both important. However Customer satisfaction would be priority for an Customer service executive which eventually results in employee job satisfaction.

An employee who is not self motivated to deliver exceptional Customer satisfaction should not consider working in Customer service field which will lead to no job satisfaction as well.

 

Yakub Raiyyan Ismail
par Yakub Raiyyan Ismail , ACCOUNTANT , SIMPLY CELLULAR LTD

CUSTOMER SATISFACTION IS MORE IMPORTANT BECUASE WITH THE CONTEXT OF CUSTOMER SERVICE THE JOB IS TO SOLVE THE CUSTOMERS PROBLEM AND HANDLE THEM AT YOUR BEST

د Waleed
par د Waleed , Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center , Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation

As a customer service job, Customer Satisfaction will satisfy the job !

Jibran Rao
par Jibran Rao , Assistant IT Manager , Al Hamra Real Estate and Development

Customer satisfaction is important after that you 'll satisfy with you job 

More Questions Like This

Avez-vous besoin d'aide pour créer un CV ayant les mots-clés recherchés par les employeurs?