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Listening is a critical skill for all adults to have, to learn about others. Also, it is one of the most valuable tools for you to establish a strong rapport with employees.
Real listening is an active process that has three basic steps.
· Hearing.
· Understanding.
· Judging.
Listening Skills means to be good and focused in Listening to other people ..
To listen is the most important thing in any communication. That means "to listen carefully up to the last word of our partner in the discussion and not to fulfill his sentences because "we know what she/he want to tell us"! Every misunderstanding based on "NOT LISTENING"! To listen means to understand and to answer the question, not to answer the question with an question. Every question should be answered directly and if necessary, explain it after you answered the question.
Listening to ur CLIENTS-QUERIES,NEEDS,ETC. NOT JUST LISTENING ,WE SHOULD BE ABLE TO MAKE OUT THE NEED OF THE CLIENT CORRECTLY TO WHICH WE HAVE TO ANSWER CORRECTLY.
