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What is the difference between ACCIDENT and INCIDENT?

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Question ajoutée par Michael Elumeze , E-Commerce Onboarding Manager - Construction/Building vertical. , Crisp Consult United Kingdom / Varna Bulgaria
Date de publication: 2015/10/08
Quamar Hayat
par Quamar Hayat , Project Manager

Accident is not an ITIL term as per IT service mgmt standard.

 

Incident is an unplanned disruption in IT service.

dwi nugroho
par dwi nugroho , Contractor Safety Management Officer , CHEVRON

Incident and accident is the same to define the unplanned events that causing undesirable  loss. Incident term mostly related to failure of the human, equipment, or system while accident term mostly related to the nature causes.

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