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You would face it some time , you should be patient >
I had a customer come in that was a little rude , he had many question and cut me off very frequently . I stay patient and explained everything to his satisfaction , he ended up representing a medium sized business that required a large order , I feel its great becuase I treated this customer with respect and patient.
nothing i deals with every customer with acceptance Principle
which means dealing with him as he be not as he should to be
so he does what he likes i will deal with him respect and without taking it very personal
and i must be characterized by endurance
This needs to handle with care as a dis-satisfied customers will tell to10 people about his bad experience. This may cause long term impact on the company.
In such cases we need to understand the real concern of the customer and try to resolve immidiately. If the customer is too much anoyed then we may offer him some small free service / benifit.
No one should have to be abused at work. A self respecting customer knows the limits and knows how to behave in a civilized manner. An employee is entitled to tell the customer if s/he is crossing the line.
Be patient, Like a Good Emloyer go ahead for resolve his/her problem at breakeven point.
I THINK THE QUESTION SHOULD BE WHAT WOULD YOU DO IF A CUSTOMER ABSETS YOU.
BECAUSE THERE ARE NO COUSTOMER WILL ABUSE ME AT ANY CONDETION HE WANT A SERVICE OR A GOOD NOTHING ELSE EXCEPT YOU SHOWED HIM SOME HOW THAT YOU ARE EASY TO DO SOMETHING OUT OF YOU RESPONSBILITIES .
ABOUT ABSET COUSTOMER IT ENDS EVENLY WITH SMILE AND A SUITABLE COMPLEMENT FROM YOU .
A good suggestion, but not sure how well it would work. I think that it tends to suggest up front that things are so bad in this call centre that we expect abuse.
The problem in my opinion is that we tend to just accept abuse. many companies prosecute customers for abusing their employees, but just let it go in the contatct centre.
I'm not a lawyer but I would imagine that the call recorders would provide enough evidence to prosecute under the Public Order laws.
Stay proffessional at all times as I would be representing the company. I would appologise to the customer and express that we are sorry that the customer is unhappy. and we would like to resolve the issue as quickly as possible.
I'll tried as hard as i could not to show my absent from him >sometimes you need to do this although you have some costomers does not have right to do this but you may follow this wise ((the customor always right
I have faced this kind of situation and i have always tried to calm down the upset customer in a cool way and i will try to rectify his/her problem and assure him/her that we will not let her/him down in anyway. However i will tolerate his/her abuse upto a certain limit after that i wont entertain him/ser anymore and i will show them door.
be patiance.... Simple to say thanks... we will try our best to resolve you problem SIR/MA'AM..
