Customer satisfaction is considered very important now a day, it shows how firms are committed to providequality product or services to their customers that eventually increase customer loyalty. Satisfying thecustomer is one of the basic objectives of the organization, as it is often said that customer is boss and boss isalways right, so it means customer is right when he demands for after sale services. After sales service is anemerging concept in the business community. Organizations have to provide better after sale services toretain and satisfy its customer