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Is the client/ patient always right?

We use yo hear the famous qotes that client is king ,but is he always right? is he always fair ? From my experience i can say that not always .but we should not go into any kind of argument with client/patient whatever the case is ...

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Date de publication: 2015/11/19
Partha Sarathi Ghosh
par Partha Sarathi Ghosh , Service Assurance Engineer , Reliance Communication

Depends upon situation......................................

Ibrahim Asif
par Ibrahim Asif , Manager Administration & Contracts , Specialized Aluminium & Steel Co. WLL

The Customer/Client is God, the customer/client is always right or even that the customer/client is king, at same way customer/client are always Liars, we need to judge our self before taking any decision with client/customer. 

The customer is always right is the figure of speech to mean yes they may be in the wrong but it is still our duty to make sure that they are persuaded, listened to, provided with alternatives. The end result being that they should feel important and satisfied enough to come back. Sometimes, one gets disruptive customers and still ideally emotional intelligence is key to understand and come out with solutions even if it involves bringing in a third party to help one solve a problematic situation.

Fahad Alajlan
par Fahad Alajlan , Senior Corporate Performance Specialist , Tawuniya

Unfortunately they are not always right, but Orgs always do that in order to keep them satisfied. Sometimes this situation leads to a great employee to resign as a result of a bad customer/client...

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