What is the best way to handle the critical customer ?

The best way to deal with that kind of customer is stay calm and keep your composure. Allow him to get settled first before you will start talking.

• The key i guess is to be pro-active in anticipating the customer's needs rather than being reactive.
• Be inquisitive that way you make sure all information about what they need is gathered and one can make an informed suggestion and / or get what the customer needs.
• Every customer is a critical customer that way a service agent becomes consistent in the provision of excellent service.
• Make sure that the customer is comfortable at all times either with their stay or choices that they will be making.
• Exceed expectations of the customer but do not badger or force anything on the customer lest you become irritating.
• Be efficient and effective in the provision of the customer requirements?

Take an extra care and volunteer your service to keep him not to creat any problems and don't react for the cutomer criticism.

Hey there!

That customer perhaps, want to do a lot of talking? If so, then you need patience, for listening.

Does that customer have lots of questions? If yes, then you need patience, to answer.

Is that customer a professional worrier? Then you need patience to go over details and bring assurance you product is of quality and it stands out in the market.

In all, you need lots of patience coupled with the work ethics you already have. Patience make you think the process through while you listen or answer, or assure people they are acquiring the best products or services they can find.

Cheers!

Still give respect to this customer, stay calm...and let him/her talk until he/she calm downs. When he/she is already calm then that is the time you start to talk first ask for an apology for any inconvenience of service you made and explains your insights regarding her queries in that way he/she maybe understand and agree with you and perhaps ask for an apology too.