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What are the most common reasons for Customers to hit the Unfollow button on the Company's Social Media Page?

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Question ajoutée par Marwa t
Date de publication: 2015/11/27
Nikhil Sharma
par Nikhil Sharma , Deputy General Manager - Marketing , Great Learning

There can be multiple reasons, but the most common of all is when marketers take company/brand social profile as a broadcast medium. Too much push of content in less time can lead to spamming on user fb wall. The other reason can be push of content not related to company/brand/cause. Eg. a car tyre brand pushing out content talking about dog food ... When you create a social profile, you build up a virtual community of like minded people. If the page talks differently then there will be people leaving the community ( in this case unfollowing a page). 

Also, one important trade of a good social media page is user engagement, acknowledge user on his/her comments/messages. Let them know there is a human behind a brand and your page is not just a broadcast medium. 

 

Hope this helps! 

Ahmed Mokhtar Abdel Mohsen Habiba
par Ahmed Mokhtar Abdel Mohsen Habiba , Logistics Senior , CSAV

- No useful updates from the company's social media page.

- Un trusted information taken from the company.

Asmae SASSI
par Asmae SASSI , a trainner in the commercial office , Al Omrane

It is a question of knowing of culture and tradition.

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