How do you deal with critical customer?

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What is the best way to handle the critical customer ?
Posted by:
Mohammed Al-masri
23-November-2015

Deals with customer very politly

Deal Closure Deal Management Customer Service Critical Thinking Deal Structuring

Question added by Rock Zone , PAKISTAN , AL MANSI
Date Posted: 2015/12/01

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1 Answers

Abdul Wasay Zafar

by Abdul Wasay Zafar , Assistant Engineer , Amreli steels Limited

1) Listen the customer in calm mood.

2) Try to understand his/her point of view

3) Remain firm.

4) Acknowledge his/her point of view

5) Answer accordingly

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