Question ajoutée par
Yessaad Mohamed El Amine Amine
, Communication Digital Manager at Algérie Télécom , Algérie Télécom
Date de publication: 2015/12/08
It depends with the size of the organisation, the bigger it is the more sensible it might be for that to be relegated to customer service agents.
If the Customer Service agents have been accorded with the authority to deal with the majority if not all the kinds of complaints that customers present.
If all red tape is excluded from the process of dealing with complaints and feedback
