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no he's a human being and in the end we all make mistakes , but he's always right cuz u don't wanna lose a client so u have to go on with him
No but we should treat him as he is always right
Customer should feel that he/she is always right, but it doesn't have to be. You should make him feel that he/she is right, by getting the best service and dealing with respect.
not all the time but you have to explain it to them the reason why they were wrong and it has to be in a nice way so that they can understand and accept their mistakes.
understand the customer better than anyone.
.A good service company should be able to deal with almost any customer.
Of course not, But you should always leave him satisfied.
Yes but no. Its all matters how you deal and follow their query.
Just like when you are nodding in front of a complaining customer and saying SORRY, it does not means that by nodding you agree with the customer and by saying sorry you are wrong and accepting the blame.
Customers can be very challenging and for that you have to be a good listener and good expectation manager.
Not it is not , Customer is valuable and should be respected by others but sometimes they exaggerated by their reactions or their way of behaving by thinking that they always comes first and they are free to do anything. But one thing to add that they should take into consideration to respect others as they should have the same. Here come the difference in languages,communication , culture, and the way of thinking because of this the candidate should be aware from all these things, to be smart and patient as well to know how to deal with this case. We are ready to satisfy customer's needs ,but they should understand that the message is transmittable ( vice versa).
