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What does the cliche "The Customer is always right" mean?

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Question ajoutée par salah hamza , Catering Sales Manager , Al-Washim company for food services
Date de publication: 2015/12/15
Utilisateur supprimé
par Utilisateur supprimé

It means that you value your customer and acknowledge the fact that they are vital to sustain the company and that you respect their opinion, giving them the good customer service that they deserve...(not that you always agree with them, though.)

Irfan Shaikh
par Irfan Shaikh , Assistant Professor , Available upon request

It implies that we must take care of the customers very well, for they are the reason for the existence  and growth of our business.One should not forget the saying that " If we dont take care of our customers, someone else will !!! " Make the customer feel like a King...and you grow your business.

emma mahusay
par emma mahusay , Beauty adviser , METROPOLITAN MEDICAL TRADING L.L.C

customer satisfaction...if we are doing right no costumer will complain.if they are not satisfied and they are angry..instead we fight for that let them say what they want after we have to settle what the best thing we can offer for them.In that cituation we can comport them and they will feel comportable to comeback.We need sale from costumer atles we need to get regular person who always come around to our business.

PRAVEEN K P
par PRAVEEN K P , SENIOR EXECUTIVE , CENTRUM DIRECT LTD

As we are belonging to a service industry we must think positively that the customer is always right.We have to educate them and do the extreme support as we can do.Remember customer is always the KING.

 

Utilisateur supprimé
par Utilisateur supprimé

The saying 'customer is always right' has created a movement that has allowed customers to become unruly, abraisive, and disrespectful toward the employees that care for them and because of this it has fallen out of popularity.  The customer is important but your employees are just as important and showing them that they matter will go a long way to developing better customer service.  Show your employees that they are valued, treat them fairly, and let them know that they deserve to be treated with respect by the customer.  Then teach them a few magic phrases that they can use to calm the most annoyed of customers and reign them in, such as 'I will see what I can do', 'I will look into this problem immediately', and 'I will do my best to fix this'.

PRADIP SINGH
par PRADIP SINGH , Country Sales Manager , Tradekings Group

No. The customer isn’t always right. But you want to make her feel like she is.

working with customers, your goal needs to be the polar opposite of trying to play Sherlock Holmes, by and large.  It’s not your goal to make it clear to the customer how inaccurate their position is.  Instead, focus on putting yourself in your customer’s shoes, their eyes in your sockets, until you understand why they feel, and in fact “are,” “right.”  And make them feel good about it.

"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. 

 

Gerard  Biason
par Gerard Biason , IT Technician/Sales Executive , Iperdrive Computer Supplies & Services

"The customer is always right"  is an expression which means customer first, not the literal meaning.

 

Customer first?....identifying customer needs and providing best possible experience......excellent customer service.

Sohail Lone
par Sohail Lone , Assistant Manager Audit , Deloitte - United Arab Emirates

At the day end business are there to add value toward services and manufacturing goods.And the core part the buyers/customers.So they should be given highest priority among all process and part of value network

Amr Ebrahim  Kassem
par Amr Ebrahim Kassem , Sales Supervisor , Al-Ahram News Paper

 IT means " he is Always right " don't argue with the client , serve the client , fix your way if he doesn't feel comfort , the Client is very important for now or the in the future .

hear the Client well ( max3 mins ) 

Jazir Thahir
par Jazir Thahir , Executive Secretary , Al Farida Beauty Intl Co. (PUIG)

to give priority of your customer over your opinion.

and to solve the issue of your customer

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