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Most customer service is defined by how a company treats "external customers" but there is "internal customer service" as well. What do you think?

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Question ajoutée par salah hamza , Catering Sales Manager , Al-Washim company for food services
Date de publication: 2015/12/15
Rasha Maarabouni
par Rasha Maarabouni , Executive Registrar , Lebanese International University

In my opinion, internal customer service are much more important than the external ones.

If a company fails to well treat the internal customer service, they will rebel; their rebellious acts may be transferred to the way they treat the external customers leading to poor customer service, higher customer turnover, and causing the company to lose money.

Therefore it is better to concentrate more on the internal customers first so they would take care of your external ones.

Jesse Saville
par Jesse Saville , Operations Manager , Couture Creations

Most certainly. If you can not treat your colleagues well, how will you be able to serve customers well. Like the good all saying goes "Charity begins at home".

 

salah hamza
par salah hamza , Catering Sales Manager , Al-Washim company for food services

Expanding your definition of customer service to include co-workers will lead toward even greater success.

The internal customer chain is just like the external. We are all customers both inside and outside the company or organization.

"Poorly Treated Employees Treat Customers Just as Poorly".

 

 

Mukarram Abu Saleh
par Mukarram Abu Saleh , operations engineer , STC Solutions

yes, I agree with this concept and I think the hardest work for who work in customer service it's coming after wrong deal or selling.

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