How to ensure that all individuals in roles affecting product design, quality, or data, are trained and qualified to carry out their assigned role?

 HRM People are different: unique personalities; different emotional responses to diff stimuli; diff attitudes, values, motives, mode of thought Diff behaviour to reactions to promises, praise or criticism; behaviour neither consistent or readily predictable A human being him / herself determines what he / she contributes. Hence individuals, not orgns create excellence. Peter Drucker: “Man, of all the resources available to man, can grow and develop”. Some aspects where humans are different: Motivation; Sociability; Morality; Development