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A co worker is rude to customers what would you do?

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Question ajoutée par Rasha Maarabouni , Executive Registrar , Lebanese International University
Date de publication: 2016/01/05
Utilisateur supprimé
par Utilisateur supprimé

First i would apologize to the client then call my co worker aside and be give him/her a lecture since the company progress depends on the customers and if they are treated badly then we doomed to fail.

 

Alvin Dela Rosa
par Alvin Dela Rosa , Kitchen Admin/Store Keeper/Dispatcher , Zuhour Group

In any point, any employee should not be rude or argue to any customers at ALL TIMES. I would simply ask him/her if you are in the customer position what will you feel if an employee is rude to you?

KUMARESAN MURUGESAN
par KUMARESAN MURUGESAN , Advanced Database Administrator , Walmart Global Technology Pvt Ltd

I will advice to co-worker not to be rude and at the same time will tell him costumers are biggest asset for company's progress. I will motivate customers , money and ownership alone aren't enough.

racha hamed
par racha hamed , Front Desk Receptionist , Kurban Travel Services

advising others in a professional manner is a great sign of our experience in customer customer.Sometimes we should learn from ourselves to show them the positive side,acknowledging others is a great way to show our Leadership and our positive attitude. Sharing information and learning from others is a dedicated way to interact among the group .

Elke Woofter
par Elke Woofter , Project Assistant , American Technical Associates

Apologize and keep attending to the customer's needs. 

I agree, with those which have stated that rudeness regardless of any situation is not acceptable from any colleague.   

Depending on the situation I would address the problem with the coworker or if needed with your supervisor or manager after the client has left

Zoheb Khan
par Zoheb Khan , Director , SV TECHNOLOGIES

Firstly I Will Handel That Customer By Saying That I Can assist you in Better than My Co-Worker Who Is rude to you and i will apologize on behalf of my Co-Worker and after I done with that customer i will explain my co-worker that The customer is not someone to argue with or match wits against—he is a person who brings us his wants. If we have sufficient imagination we will endeavor to handle them profitably to him and to ourselves.

TAHANI Alansary
par TAHANI Alansary , مساعدة سكرتارية تنفيذية , شركة الجزيرة العربية للسفر والسياحة

I WILL TRY TO SOLVE HIS PROBLEM AND  AN  APOLIGIZE TO CUSTOMMERS

أحمد فوزي زكي اسماعيل
par أحمد فوزي زكي اسماعيل , accounting manager , chapatti Indian Restaurant

Handle the customer instead of him and apologize on behalf  of the company for the incident 

Mary D'costa
par Mary D'costa , Admin Manager - Customer Development , Randstad working for Unilever Pvt Ltd

Firstly need to understand the situation as to what is the issue it can be any reason for this commotion to arise.

Need to have clear listening from both the side and take a step as per the that because never be rude to customers in fact try resolving their issues.

Ejaz Anwer Gill
par Ejaz Anwer Gill , Assistant Relationship Manager , Emirates NBD by AAA Fair Deal Group

Tell to Superior Authority to sort the issue.

Abdul khader Mohammed Farooque
par Abdul khader Mohammed Farooque , Store Manager , HP ITWORLD

Depends on the situation may be their is a theft which he my co worker has caught

May be the customer has damaged any sku on floor and refusing to admit it

no co workers will  get angry on customer cause they know the importance of the customer

and in ways if my coworker is getting angry with customer then we should send him a aside and try to know the issue of service and solve the customer issue by yourself with smile and apology offer him water

 

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