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Is customer always right? does it mean service providers are always wrong even they are well trained and prepared for the job

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Question ajoutée par zemede zeleke
Date de publication: 2016/01/11
Rasha Maarabouni
par Rasha Maarabouni , Executive Registrar , Lebanese International University

It is not correct that the customer is always right because the customer is not an expert.

You and your employees are the actual experts but that doesn't mean you shouldn't still treat customers with utmost respect and care even when they are mostly wrong.

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