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advantages of customer-focused business are,
1. helps the business to build a loyal customer based. customer are more willing to purchase from the business.
2 increase referrals,referrals are advantageous to the business as they cut down on advertising expense.
3 cumbersome focused business helps to create automatically associate ,it with knowledgeable and friendly sales professionally and business dedicated to ensuring customers'need are met .
4. attract new customers which create low cost referral traffic
disavantages of customer focused business are
1. lack of innovation
2 ever changing customers' needs
3.may become self servicing
