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Keep cool, stay positive and pleasant , if the customer is still tempered , , We need to escalate the issue to our higher authorities. but make sure you listen to the customer till the end of the conversation.
Make smiley face,listen to them.
we all know there's a rule , to make always customer feel that you are on his side and active listening always the best solution.
First have to be listen that customer requirement and after that to be give him excellent service with smile face
HONESTLY YOU SHOULD NOT WASTE YOUR TIME CALLING THAT CUSTOMER AGAIN BECAUSE YOUR JUST ADDING FIRE WHENEVER YOU CALL HIM AND HONESTLY YOU CANT PREDICT THE TIME HE WILL BE IN GOOD MODE TO MAYBE LISTEN TO YOU.RATHER THAN CALLING HIM,TEXT HIM.BECAUSE HE WILL ONLY GO THROUGH HIS PERSONAL EMAIL WHEN HE IS RELAXED AFTER HECTIC BUSINESS HOURS.DEFINETLY HE WILL BE CALM AND EVEN SORRY ABOUT THE CALL INCIDENT.HOWEVER IF HE IS STILL RUDE, BLOW HIM OUT AND KEEP HIM POSTED FOR ANYTHING IN THE FUTURE.
FIRSTLY WE ARE AGREE WHAT IS CUSTOMER SAY AND LISTENING CORRECTLY AND AFTER GIVEN CORRECT INFORMATION
Listening to an upset customer and actually hearing what they have to say should be standard practice. Not only will it make them feel better, it will give you the information to solve the problem or address the situation and avoid future problems.
