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Moral sensitivity (recognizing the presence of an ethical issue) is the first step in ethical decision making because we can’t solve a moral problem unless we first know that one exists. A great many moral failures stem from ethical insensitivity.
Active listening and role playing
••Imagining other perspectives
••Stepping back from a situation to determine whether it has moral implications
••Using moral terminology to discuss problems and issues
••Avoiding euphemisms
••Refusing to excuse misbehavior
••Accepting personal responsibility
••Practicing humility and openness to other points of view
