What are the main factors affecting customer relationship management?

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What is more important in measuring ROI of Customer Relationship Management (CRM...
Posted by:
Khatim Abbas Seed
16-April-2014

Customer Interface Customer Research Customer Focus Customer Events Customer Experience

Question ajoutée par Mohamed Kamal Etman , Operations Executive , Abu Dhabi Islamic Bank
Date de publication: 2016/01/14

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par Tollyns Titus , Administrative Service Manager , Style Craft Creations

Departmentwise capability of the supplier.
Technological and engineering or re-engineering aspects of products and services.
Type and quality of response provided by the supplier.
Supplier’s capability to commit on deadlines and how efficiently they are met.
Customer service provided by the supplier.
Complaint management.
Cost, quality, performance and efficiency of the product.
Supplier’s personal facets like etiquettes and friendliness.
Supplier’s ability to manage whole customer life cycle.
Compatible and hassle free functions and operations.

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