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Listen, Understanding, Great them in respectful way,Take down notes and relay the messages to the recipient, are some great sales techniques.
Today products are more about Value than price , a proper understanding of the product to ensure the staff is able to deliver the value of the product is the best Sales techniques.
Followed by proper tone of voice & clear conversation without using of Jargons is important to stay at the level of all customers.
Therefore ,
1. Product training
2. Speaking skills
attentiveness to the call, being calm and putting yourself in their shoes
For me . in my own opinion....the best telephone sales techniques training program for cntact centers in the Middle East is the call center training program because the objective of the course is about the telephone sales it explain the tools and techniques for better phone sales .....
Listening carefully, proper voice modulation, undertanding needs providing best soultions.
1. Make sure you speak clearly and are smiling as you answer the phone; also identify yourself. Listen carefully what the customer is saying, and always keep a pen and a notepad to note down in case if you forget something during the conversation.Do not permit the phone to ring into the office more than two times. Never interrupt the person while he/she is talking to you. Do not answer the phone if you are eating or chewing gum
Effective Telephone Behavior
Depends up on person to person . It is your intelligency how to handle it.
Give good greetings like no one can give batter then you. then above all you have to be a good listner and you need to listen to your coustmer before saying or inroducing your product or the thing you are selling.
A good and productive communication starts with smile where the customer does not see you but feels the warmth and energy of your voice and Greet the customer with pleasant smile. Introduct yourself. Explain the entire updates of the concern product.Listen the client specifications carefully and assist them appropriately.
Ascertain Customer Requirements
Optimize the Delivery of Solutions
Measure the Quality of Interactions
Have a Single Version of the Truth
Consider Cloud-based Hosted Communications Solutions
