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Most people are walking around this life discouraged, frustrated, unfulfilled, and uncertain about all kinds of things. This is why motivational videos go viral, and inspirational word images spread across social networks like wildfire.
Therefore, people are hungry for what is possible. When you motivates, inspires, and encourages your customers to overcome or achieve whatever your service is designed to help them do, you establish a deeper emotional connection with prospects that will draw them to you and keep them coming back for more.
And so, you can follow these techniques to give an exceptional customer care:
1. Engage in active listening.
2. Highlight understanding.
3. Be Courteous.
4. Call the customer by his name.
5. Go the extra mile.
6. Ask, don’t demand.
7. Be proactive.
8. Highlight pros and cons.
9. Use plain language.
. Refer when necessary.
