What is business process management? What role does it play in allowing a company to differentiate itself?

Business process management (BPM) can be thought of as an intentional effort to plan, document, implement, and distribute an organization’s business processes with the support of information technology. It can play a role in differentiation through built-in reporting, and by empowering employees, enforcing best practices,and enforcing consistency.

I fully agree with your answer MR  Rehan Qureshi...Thanks.